Refund & Return Policy
Service Cancellation & Refunds
- Full Refund Eligibility: If a service is cancelled at least 48 hours before the scheduled execution, a 100% refund will be processed.
- Late Cancellations: If a service is cancelled within 48 hours of the scheduled time, partial or no refund may apply based on operational costs already incurred.
- How Refunds Are Processed: Refunds will be initiated to the original method of payment within 7-10 business days of approval. In case of payment gateway delays, customers are advised to contact their bank or payment provider.
Returns Handling (for shipped items)
- If a customer requests a return after shipment, the V-KINNECT support team will assist with return coordination, including communication with vendors or couriers as required.
- All return-related courier charges, restocking fees, or penalties, if applicable, will be borne by the customer unless the return is due to V-KINNECT’s error.
Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- Services already rendered or goods already delivered.
- Incorrect information or incomplete delivery instructions provided by the customer.
- Delays caused by customs or third-party logistics beyond our control. – Items restricted, rejected, or held by destination country authorities.
Need Help?
For all cancellation, refund, or return queries, please reach out to our support team:
+91 98495 94199
www.vkinnect.com
support@vkinnect.com
